In case of an incorrectly or erroneously processed transaction on the aqualine.ge website, please contact us at our contact email address, informing us about the incomplete or incorrectly executed operation and providing the following information:

Subscriber’s name, surname, and number
Date of transaction
Amount transferred
Based on this letter, we will make a decision regarding the refund of the paid amount.

The buyer is entitled to request a refund if:

The purchased product was not received within the delivery service’s specified timeframe after payment.
The purchased product differs from the product displayed/described on the website.
The product is damaged.
The refund will be processed on the 3rd business day after the purchase.

Product exchange is available within 3 business days of product delivery, provided the product retains its original appearance and is in the same condition as when the courier delivered it.